In deciding how to engage employees, you should begin with the ...

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In deciding how to engage employees, you should begin with the end in mind and focus accountability on the process.
 
  Indicate whether the statement is true or false.

Question 2

An element that is not or less valued by most organizations is
 
  A) getting work done.
  B) serving customers.
  C) controlling labor costs.
  D) keeping workers happy just because they are fun to have around.

[Jmfn03]

Answer to Question 1

Answer: FALSE
Explanation: In deciding how to engage employees, you should begin with the end in mind and focus accountability on the results.

Answer to Question 2

D