The ________ of an environment refers to the degree of ...

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The ________ of an environment refers to the degree of heterogeneity and concentration among environmental elements.
 
  A) volatility
  B) flexibility
  C) complexity
  D) adaptability
  E) permeability

Question 2

List the eight steps in the Kotter's eight-step plan for implementing change.
 
  What will be an ideal response?

[mk6555]

Answer to Question 1

C
Explanation: C) Any organization's environment has three dimensions: capacity, volatility, and complexity. Capacity refers to the degree to which the environment can support growth. Volatility describes the degree of instability in the environment. Complexity is the degree of heterogeneity and concentration among environmental elements.

Answer to Question 2

The eight steps in the Kotter's eight-step plan for implementing change are:
1. Establish a sense of urgency by creating a compelling reason for why change is needed.
2. Form a coalition with enough power to lead the change.
3. Create a new vision to direct the change and strategies for achieving the vision.
4. Communicate the vision throughout the organization.
5. Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
6. Plan for, create, and reward short-term wins that move the organization toward the new vision.
7. Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
8. Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.