The Acme Products case study notes that the senior management at Acme is concerned because the company takes so long to bring new products to the market.
Which of the following approaches would your trainees identify as the most likely solution to resolve this problem?
A) reducing the use of cross-functional work teams
B) decentralization of the decision-making process
C) decreased work specialization
D) decreased formalization of policies and procedures
E) reduced diversity within the company's work force
Question 2
The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party's concerns
E) the parties are willing to involve third-party conflict resolution techniques
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