What is the difference between felt emotions and displayed ...

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What is the difference between felt emotions and displayed emotions?
 
  What will be an ideal response?

Question 2

Dispatch Heroes Inc is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness.
 
  The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?
  A) Employers must take corrective action to stop the unwanted activities.
  B) Employers should attack the source of the problem, i.e., the dissatisfaction.
  C) Employers must introduce surveillance to ensure smooth flow of work.
  D) The management must suspend employees who engage in deviant workplace behaviors.
  E) The management must restrict the activities that adversely affect productivity.

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Answer to Question 1

You can better understand emotions if you separate them into felt versus displayed. Felt emotions are an individual's actual emotions. In contrast, displayed emotions are those that are organizationally required and considered appropriate in a given job. The key point here is that felt and displayed emotions are often different.

Answer to Question 2

B
Explanation: B) Workers who don't like their jobs get even in various waysand because those ways can be quite creative, controlling only one behavior, such as with an absence control policy, leaves the root cause untouched. To effectively control the undesirable consequences of job dissatisfaction, employers should attack the source of the problemthe dissatisfactionrath er than try to control the different responses.