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Author Question: What do you call the practice of hiding inner feelings by modifying facial expressions? A) ... (Read 48 times)

genevieve1028

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What do you call the practice of hiding inner feelings by modifying facial expressions?
 
  A) surface acting
  B) deep acting
  C) emotional intelligence
  D) affective camouflage
  E) confirmation bias

Question 2

Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, I don't know.
 
  She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.
  A) employee OCB
  B) customer satisfaction
  C) absenteeism
  D) turnover
  E) work place deviance


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momo1250

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genevieve1028

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Reply 2 on: Jul 6, 2018
Gracias!


strudel15

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Reply 3 on: Yesterday
Excellent

 

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