What term is used for those emotions that an organization ...

[fahad]

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?
 
  A) felt emotions
  B) displayed emotions
  C) conditional emotions
  D) required emotions
  E) mandated emotions

Question 2

Which of the following is not an example of organizational citizenship behavior?
 
  A) telling your friends about the company's great work environment
  B) contributing to a fund for a co-worker to help with medical bills
  C) discouraging a friend from applying for a job at the company
  D) working over the weekend to make sure a project gets done
  E) volunteering to help a colleague meet a deadline

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Answer to Question 1

B
Explanation: B) Displayed emotions are emotions that are organizationally required and considered appropriate in a given job. Felt emotions are an individual's actual emotions.

Answer to Question 2

C
Explanation: C) OCB, or organizational citizenship behavior, refers to positive behaviors toward the company. Discouraging a friend to apply implies a dissatisfaction and negative attitude. Talking positively about the organization, helping others, and going beyond the normal expectations of the job are all examples of OCB.

[fahad]

Correct answers!

[poopface]

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