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tingc95

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If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.
 
  A) emotional labor
  B) negative affect
  C) positive affect
  D) emotional intelligence
  E) deviant behavior

Question 2

According to the two-factor theory, ________ is a motivating factor.
 
  A) better company policy
  B) quality of supervision
  C) responsibility
  D) job security
  E) pay


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isabelt_18

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