Which of the following is a generic term that covers a broad ...

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Which of the following is a generic term that covers a broad range of feelings that people experience?
 
  A) affect
  B) emotions
  C) moods
  D) emotional labor
  E) cognition

Question 2

Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following except ________.
 
  A) age
  B) gender
  C) domestic partners
  D) socio-economic status
  E) religion

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Answer to Question 1

A
Explanation: A) Affect is defined as a broad range of feelings that people experience, and it encompasses both moods and emotions. Emotions are intense feelings directed at someone or something. Moods are less intense feelings than emotions and often (though not always) lack a contextual stimulus.

Answer to Question 2

D
Explanation: D) Gender, race, national origin, age, disability, domestic partners, and religion are the major workforce diversity categories.