In most cases, who is expected to set the tone for the meeting? ...

[go.lag]

In most cases, who is expected to set the tone for the meeting?
 
  A) Initiator
  B) Responder
  C) None of the above

Question 2

Once you, as the initiator, have successfully identified the problem, what should you do?
 
  A) Ask for time to consider your options
  B) Recommend some solutions that are most beneficial to you
  C) Focus on common values and interests as the basis for requesting change
  D) Seek a mediator to work through the solutions

[lkanara2]

Answer to Question 1

Answer: B
Explanation: A) Incorrect. The responder sets the tone for the meeting. He or she can quickly undermine collaboration if he or she overreacts or becomes defensive.
B) Correct. The responder sets the tone for the meeting. He or she can quickly undermine collaboration if he or she overreacts or becomes defensive.
C) Incorrect. The responder sets the tone for the meeting. He or she can quickly undermine collaboration if he or she overreacts or becomes defensive.

Answer to Question 2

Answer: C
Explanation: A) Incorrect. This may create anxiety for the responder. It is much better to eliminate this ambiguity by agreeing on a plan of action.
B) Incorrect. Responders should seek to find solutions that are built on common needs.
C) Correct. Focusing common ground shifts the focus from negative to positive and from the past to the future. It also allows the two parties to the conflict to seek a solution that both can be satisfied with.
D) Incorrect. The role of a mediator is to help resolve conflict. Once you get to the problem generation stage, a mediator is likely not necessary.

[go.lag]

Excellent

[ryansturges]

Wow, this really help