After presenting the problem, the initiator should (1) not make ...

[Kthamas]

After presenting the problem, the initiator should (1) not make accusations, (2) draw inferences about the responder's motivations, and (3) not attribute the undesirable behaviors to the respondent's personal inadequacies.
 
  Which statements are correct?
  A) All three statements are correct.
  B) Only statements 1 and 2 are correct.
  C) Only statements 1 and 3 are correct.
  D) Only statements 2 and 3 are correct.
  E) Only statement 2 is correct.

Question 2

If you need to initiate conflict with someone, what steps should you follow (in order)?
 
  A) Ask the person their side of the story, share your side of the story (including feelings and interpretations), describe the consequences
  B) Share the facts about people's behavior as you recall them, describe the consequences, and share your feelings
  C) Describe the facts you observed, suggest resolutions to the problem
  D) Describe how you feel, request a change, promise a reward

[akudia]

Answer to Question 1

Answer: C
Explanation: A) Incorrect. Statement 1 is correct. Accusations are counterproductive. Statement 2 is incorrect. The initiator should not draw inferences about motivations. Statement 3 is correct. The discussion should be focused on the issues rather than on perceived personal inadequacies. These guidelines help avoid hurt feelings and vengeful behavior.
B) Incorrect. Statement 1 is correct. Accusations are counterproductive. Statement 2 is incorrect. The initiator should not draw inferences about motivations. Statement 3 is correct. The discussion should be focused on the issues rather than on perceived personal inadequacies. These guidelines help avoid hurt feelings and vengeful behavior.
C) Correct. Statement 1 is correct. Accusations are counterproductive. Statement 2 is incorrect. The initiator should not draw inferences about motivations. Statement 3 is correct. The discussion should be focused on the issues rather than on perceived personal inadequacies. These guidelines help avoid hurt feelings and vengeful behavior.
D) Incorrect. Statement 1 is correct. Accusations are counterproductive. Statement 2 is incorrect. The initiator should not draw inferences about motivations. Statement 3 is correct. The discussion should be focused on the issues rather than on perceived personal inadequacies. These guidelines help avoid hurt feelings and vengeful behavior.
E) Incorrect. Statement 1 is correct. Accusations are counterproductive. Statement 2 is incorrect. The initiator should not draw inferences about motivations. Statement 3 is correct. The discussion should be focused on the issues rather than on perceived personal inadequacies. These guidelines help avoid hurt feelings and vengeful behavior.

Answer to Question 2

Answer: B
Explanation: A) Incorrect. When initiating conflict, you should succinctly describe your problem by describing the behaviors you observed, the consequences you see coming from those behaviors, and your feelings about the situation.
B) Incorrect. When initiating conflict, you should succinctly describe your problem by describing the behaviors you observed, the consequences you see coming from those behaviors, and your feelings about the situation.
C) Correct. When initiating conflict, you should succinctly describe your problem by describing the behaviors you observed, the consequences you see coming from those behaviors, and your feelings about the situation.
D) Incorrect. When initiating conflict, you should succinctly describe your problem by describing the behaviors you observed, the consequences you see coming from those behaviors, and your feelings about the situation.