The type of response that provides instruction or direction is an ...

[Beheh]

The type of response that provides instruction or direction is an advising response.
 
  Indicate whether the statement is true or false.

Question 2

Interaction management, which focuses on taking turns speaking, management of timing, and topic control, has been found to be crucial in supportive communication.
 
  Indicate whether the statement is true or false.

[jordangronback]

Answer to Question 1

Answer: TRUE
Explanation: Additionally, an advising response provides personal direction, opinion, or evaluation. It is most appropriate when the listener has expertise that the communicator doesn't possess or when the communicator is in need of direction. However, most listeners have a tendency to offer much more advice and direction than is appropriate.

Answer to Question 2

Answer: TRUE
Explanation: People who practice interaction management are judged to be competent communicators. In fact, interaction management has been shown in research to be the most powerful determinant of perceived communication competence. If your employees view you as a competent communicator, they will feel supported.