Answer to Question 1
Answer: TRUE
Explanation: This is true because in any conversation, the person who talks the most is the one who learns the least about the other person. A good supervisor must become a good listener.
Answer to Question 2
Answer: TRUE
Explanation: Rigidity is characterized by communication that is portrayed as absolute, unequivocal, or unquestionable. Also, rigid communicators are unwilling to accept alternate points of view or personal feedback.