Answer to Question 1
Nonverbal communication is the sending and decoding of messages with emotional content. Important dimensions include body movements and gestures, eye contact, touch, facial expressions, physical closeness, and tone of voice.
Answer to Question 2
Answer: D
Explanation: A) Incorrect. Identifying a desired goal is only the first of four steps. Several additional action steps are required if short-term plans are to be achieved. In order for goals to be effective, all four steps must be followed: (1) Establish a goal, (2) Specify actions and behavioral requirements, (3) Generate accountability and reporting mechanisms, and (4) Identify criteria of success and a reward.
B) Incorrect. Identifying the necessary activities and behaviors is only the second of four steps. In order for goals to be effective, all four steps must be followed: (1) Establish a goal, (2) Specify actions and behavioral requirements, (3) Generate accountability and reporting mechanisms, and (4) Identify criteria of success and a reward.
C) Incorrect. Though difficult, it is possible for Bob to quit smoking and it is entirely within his control.
D) Correct. In order for goals to be effective, all four steps must be followed: (1) Establish a goal, (2) Specify actions and behavioral requirements, (3) Generate accountability and reporting mechanisms, and (4) Identify criteria of success and a reward. Here, Bob has no accountability, that is, no one to report to regarding his progress.