Answering an important customer's complaint would fall under ...

[jayhills49]

Answering an important customer's complaint would fall under which of the following categories?
 
  A) High urgency/high importance
  B) High urgency/low importance
  C) Low urgency/high importance
  D) Low urgency/low importance

Question 2

What is communication? What is the role of feelings and facts?
 
  What will be an ideal response?

[lucas dlamini]

Answer to Question 1

Answer: A
Explanation: A) Correct. Answering an important customer's complaint is urgent because it demands an immediate response. It is also important because it promotes a valued or meaningful objective.
B) Incorrect. Answering an important customer's complaint is urgent because it demands an immediate response. It is also important because it promotes a valued or meaningful objective.
C) Incorrect. Answering an important customer's complaint is urgent because it demands an immediate response. It is also important because it promotes a valued or meaningful objective.
D) Incorrect. Answering an important customer's complaint is urgent because it demands an immediate response. It is also important because it promotes a valued or meaningful objective.

Answer to Question 2

Communication is the process of transmitting meaningful information from one party to another through the use of shared symbols. Two forms of information sent and received are facts and feelings. Facts are bits of information that can be objectively measured or described. Feelings are an individual's emotional responses to decisions made or actions taken by other people.

[jayhills49]

Excellent

[irishcancer18]

Gracias!