Author Question: Fayol's concept that a subordinate should have only one direct supervisor is referred to as A) ... (Read 29 times)

viki · **on:** Jul 6, 2018

Fayol's concept that a subordinate should have only one direct supervisor is referred to as

A) authority.
B) accountability.
C) unity of command.
D) organization structure.

Question 2

Delegation may lead to higher quality decisions that result in greater customer satisfaction since

A) lower level employees are closer to customers and more aware of their needs.
B) customers relate better to lower level employees.
C) higher level managers tend to use too much intuition when deciding customer preferences.
D) all of the above