Emotions and personal preferences may result in poor decisions. The two emotions that are the most disruptive to quality decision making are
A) anger and frustration.
B) anger and depression.
C) egotism and anger.
D) egotism and frustration.
Question 2
What are the three types of actions normally planned after objectives have been established?
A) Strategic, divisional, and departmental
B) Strategic, tactical, and operational
C) Operational, departmental, and executive
D) Departmental, strategic, and mid-level
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