Pam, Mazy, and Tim have just received their scores on the history ...

[fox]

Pam, Mazy, and Tim have just received their scores on the history test they took last week. Mazy and Tim appear pleased with their scores. Pam, however, approaches her teacher and laments, I am so angry I studied really hard for this test, and I got a D. The test was just too hard According to Gordon, it is best if the teacher
 
  a. gently criticizes Pam for making excuses for her poor performance.
  b. explains why the test was fair and why Pam likely performed poorly.
  c. helps Pam determine who owns the problem and shows interest in what she is saying.
  d. listens to Pam carefully and arranges for her to take a makeup exam.

Question 2

Which of the following is the clearest example of an I-message?
 
  a. Pete, I get frustrated when you do that. Please stop..
  b. Kim, I think you are being immature and I want you to improve..
  c. Carol, I see you're the only one misbehaving. You should be ashamed..
  d. Brian, I want you to stop that now, and I mean it..

[kalskdjl1212]

Answer to Question 1

c

Answer to Question 2

a

[fox]

Thanks for the timely response, appreciate it

[at]

Excellent