An example of planned change is
A) change in organizational strategy.
B) an economic downturn.
C) a change in customer demand for the firm's product.
D) all of the above
Question 2
Building quality into the product rather than relying on quality inspections after the product has already been made reflects a principle of
A) scientific management.
B) TQM.
C) MRP.
D) cross-functional teams.
