Which of the following statements about TQM is true? A) In ...

[tiffannnnyyyyyy]

Which of the following statements about TQM is true?
 
  A) In TQM, quality is the role of quality control specialists.
  B) In TQM, satisfying the customer is primarily the responsibility of marketing.
  C) The TQM perspective views quality as the central purpose of the organization whereas the operational perspective focuses on efficiency.
  D) Most major firms have not yet adopted TQM.

Question 2

Taxation and the fluctuation of exchange rates are examples of what factor affecting global business?
 
  A) General business environment
  B) The legal system
  C) Economic conditions
  D) Cultural norms

[mcarey591]

Answer to Question 1

C

Answer to Question 2

C

[tiffannnnyyyyyy]

Gracias!

[mohan]

Thanks for the timely response, appreciate it