Kiva Systems, manufacturer of robots used in flexible automation systems, demonstrates the power of ________ by teaching its robots to dispose of used cardboard and to assist in gift wrapping for e-commerce warehouse fulfillment.
A) design thinking
B) inventory management
C) strategic flexibility
D) e-business strategies
Question 2
When used to connect with customers or to connect employees with co-workers in other locations, social media ________.
A) provide a means for customers to order products online
B) create distractions that can keep employees from being productive
C) provide information for competitors that give them a competitive advantage
D) can create a competitive advantage
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