________ refers to actions that contribute to the psychological ...

[lb_gilbert]

________ refers to actions that contribute to the psychological environment of the organization, such as helping others when not required.
 
  A) Citizenship
  B) Counterproductivity
  C) Satisficing
  D) Social loafing
  E) Groupthink

Question 2

Which of the following is the first step in the negotiation process?
 
  A) definition of ground rules
  B) clarification and justification
  C) preparation and planning
  D) bargaining and problem solving
  E) closure and implementation

[b614102004]

Answer to Question 1

A
Explanation: A) Citizenship refers to actions that contribute to the psychological environment of the organization, such as helping others when not required, supporting organizational objectives, treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace.

Answer to Question 2

C
Explanation: C) The negotiation process is made up of five steps: (1 ) preparation and planning, (2 ) definition of ground rules, (3 ) clarification and justification, (4 ) bargaining and problem solving, and (5 ) closure and implementation.