When attempting to communicate a written message persuasively, it ...

[Chloeellawright]

When attempting to communicate a written message persuasively, it is desirable that ________.
 
  A) the receiver has an information overload
  B) the sender has a high need for cognition
  C) the sender has used phrases and jargon to clarify the meaning of the message
  D) the receiver and the sender can view each other's nonverbal cues
  E) the receiver is in a positive mood

Question 2

You are introducing self-managed teams and implementing quality-management programs. It would be important to conduct training in ________ skills.
 
  A) basic literacy
  B) technical
  C) interpersonal
  D) problem-solving
  E) interdependence

[lauravaras]

Answer to Question 1

E
Explanation: E) One may interpret the same message differently when he or she is angry or distraught than when he or she is happy. People in negative moods are more likely to scrutinize messages in greater detail, whereas those in positive moods tend to accept communications at face value.

Answer to Question 2

D
Explanation: D) Problem-solving training has become a part of almost every organizational effort to introduce self-managed teams or implement quality-management programs. Problem-solving training for managers and other employees can include activities to sharpen their logic, reasoning, and problem-defining skills as well as their abilities to assess causation, develop and analyze alternatives, and select solutions.