Answer to Question 1
Some conflicts support the goals of the group and improve its performance; these are functional, constructive forms of conflict. Additionally, there are conflicts that hinder group performance; these are dysfunctional or destructive forms of conflict. Structural conflict includes variables such as size, degree of specialization in the tasks assigned to group members, jurisdictional clarity, member-goal compatibility, leadership styles, reward systems, and the degree of dependence between groups. A functional-structural conflict that could exist in a long-term situation would be that of a salesperson and a credit manager who are in constant conflict because they have differing goals; the salesperson wishing to make the highest number of sales, and the credit manager needing to insure that all the sales will be paid. Although there is conflict, it is functional because it is supportive of the overall group performance. A dysfunctional-structural conflict could exist, for example, because tasks are not adequately defined in a work group. The group would always be at odds and would not be advancing the goals set and the tasks would be hindered.
Answer to Question 2
B
Explanation: B) The chain rigidly follows the formal chain of command; this network approximates the communication channels you might find in a rigid three-level organization.
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