Answer to Question 1
Answer: Discipline is the state of employee self-control and orderly conduct that indicates the extent of genuine teamwork within an organization. A necessary but often trying aspect of internal employee relations is the application of disciplinary action. Disciplinary action invokes a penalty against an employee who fails to meet established standards. Even though disciplinary action may be tense, unpleasant and fraught with conflict, at times it must be done. Because one person's actions can affect others in a work group, the proper application of disciplinary action fosters acceptable behavior by other group members. Several approaches to the administration of disciplinary action have been developed. Three of the most important concepts are the hot stove rule, progressive disciplinary action, and disciplinary action without punishment.
Answer to Question 2
D
Explanation: D) Important work rewards can be both intrinsic and extrinsic. Rewards are intrinsic in the form of employee recognition programs and extrinsic in the form of compensation systems.
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