Surface acting deals only with ________ emotions. A) negative ...

[SO00]

Surface acting deals only with ________ emotions.
 
  A) negative
  B) weak
  C) cognitive
  D) strong
  E) displayed

Question 2

The controller role in a team is responsible for ________.
 
  A) initiating creative ideas
  B) examining details and enforcing rules
  C) offering insightful analysis of options
  D) coordinating and integrating group tasks
  E) providing directions and following up with implementation

[jjorrostieta]

Answer to Question 1

E
Explanation: E) Displayed emotions are those that the organization requires workers to show and considers appropriate in a given job, therefore a person engaging in surface acting is only concerned with displayed emotions. Deep acting deals with felt emotions. Surface acting is not defined in regard to negative, weak, or strong emotions.

Answer to Question 2

B
Explanation: B) The controller role in a team is responsible for examining details and enforcing rules.

[SO00]

TYSM

[Jossy]

Gracias!