What is leadership? How is it different from management? What ...

[wrbasek0]

What is leadership? How is it different from management?
 
  What will be an ideal response?

Question 2

Which of the following statements is true regarding surface acting?
 
  A) It involves foregoing emotional expressions in response to display rules.
  B) It involves changing one's likes and dislikes to be in sync with display rules.
  C) It involves displaying one's true feelings explicitly toward a person.
  D) It deals with expressing felt emotions toward a person or event.
  E) It involves trying to modify one's true inner feelings based on display rules.

[tkempin]

Answer to Question 1

Leadership can be defined as the ability to influence a group toward the achievement of a vision or set of goals. The source of this influence may be formal, such as that provided by managerial rank in an organization. However, not all leaders are managers and vice versa. The mere provision of formal rights for managers does not mean they will lead effectively. Nonsanctioned leadership, which is the ability to influence that arises outside the formal structure of the organization, is often as important or more important than formal influence. In other words, leaders can emerge from within a group as well as by formal appointment. Organizations need strong leadership and strong management for optimal effectiveness. We need leaders today to challenge the status quo, create visions of the future, and inspire organizational members to want to achieve the visions. We also need managers to formulate detailed plans, create efficient organizational structures, and oversee day-to-day operations.

Answer to Question 2

A
Explanation: A) Surface acting is hiding inner feelings and foregoing emotional expressions in response to display rules. Surface acting deals with displayed emotions, and deep acting deals with felt emotions. Research shows surface acting is more stressful to employees because it entails feigning their true emotions.