________ emotions are emotions that people actually experience, ...

[cabate]

________ emotions are emotions that people actually experience, despite what they might display.
 
  A) Felt
  B) Conditional
  C) Surface
  D) Disseminative
  E) Cognitive

Question 2

The term used to describe the degree to which tasks in an organization are subdivided into separate jobs is called ________.
 
  A) social clustering
  B) bureaucracy
  C) work specialization
  D) centralization
  E) departmentalization

[mcinincha279]

Answer to Question 1

A
Explanation: A) Felt emotions are an individual's actual emotions. In contrast, displayed emotions are those that the organization requires workers to show and considers appropriate in a given job.

Answer to Question 2

C
Explanation: C) We use the term work specialization, or division of labor, to describe the degree to which activities in the organization are subdivided into separate jobs. The essence of work specialization is to divide a job into a number of steps, each completed by a separate individual.