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Author Question: Johanna Godfrey works as a guest relations executive at a five star deluxe hotel in Washington. ... (Read 255 times)

mia

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Johanna Godfrey works as a guest relations executive at a five star deluxe hotel in Washington. During the course of her job, she needs to greet and smile at guests irrespective of her state of mind.
 
  In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ________.
  A) emotional labor
  B) cognitive dissonance
  C) self-concordance
  D) positivity offset
  E) social loafing

Question 2

Which of the following is a subtle form of sexual harassment?
 
  A) requesting repeatedly for a date when the other person is clearly disinterested
  B) forcing someone to accept a sexual proposition
  C) making jokes with sexual overtones
  D) engaging in unwanted physical touching
  E) forcing someone to provide sexual favors in return for a promotion


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Zack0mack0101@yahoo.com

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