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Author Question: Dale Fisher is the manager of one branch of a retail chain. He often speaks with his customer ... (Read 59 times)

londonang

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on: Jul 6, 2018
Dale Fisher is the manager of one branch of a retail chain. He often speaks with his customer service attendants about the value they bring to the company and encourages them to continue doing so.
 
  He knows that this approach of enhancing the worth of these executives and shaping their aspirations to do well is a more effective approach than using warnings and ultimatums. Dale is using the power tactic of an inspirational appeal here.
  Indicate whether the statement is true or false

Question 2

The power tactic of using flattery and creating goodwill before making a request is known as ________.
 
  A) ingratiation
  B) consultation
  C) inspirational appeal
  D) motivational appeal
  E) affective appeal
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Anonymous

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Reply #1 on: Jul 6, 2018
Answer to Question 1

TRUE
Explanation: Inspirational appeals represent a power tactic that involves developing emotional commitment by appealing to a target's values, needs, hopes, and aspirations.

Answer to Question 2

A
Explanation: A) Ingratiation is defined as using flattery, praise, or friendly behavior prior to making a request, hoping that the kindness will help get what is desired.


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