Sarah Mayer works as a marketing executive and has been unhappy ...

[fahad]

Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing.
 
  In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation?
  A) exit
  B) voice
  C) loyalty
  D) neglect
  E) performance

Question 2

David Myers is of the opinion that people who drive SUVs are rash drivers. He feels that people driving SUVs do not respect road rules and always violate traffic regulations.
 
  What personal factor is most likely to be affecting Myers' perception of SUV drivers?
  A) his financial background
  B) his expectations
  C) his interest
  D) his motive
  E) his personality

[mk6555]

Answer to Question 1

B
Explanation: B) According to the exit-voice-loyalty-neglect framework, the voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Answer to Question 2

B
Explanation: B) Myers expects all SUV drivers to be dangerous. His expectations are what color his perception. The example doesn't explain why he expects this, although it could be from a previous bad experience.