Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor.
Daniels' response to the problem is referred to as ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
Question 2
Which of the following is an example of a prescriptive managerial assumption?
A) Research has indicated that customers prefer retailers that have online shop fronts.
B) Eliminating intermediaries along the supply chain lowers costs for the company.
C) If we do not cut our distribution costs, we will be unable to improve our advertising reach.
D) Most of our competitors' products cannot match ours in quality, but have the advantage on price.
E) None of our suppliers are willing to offer us better prices in exchange for an exclusive contract.
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