Which of the following is true for performance measures used by managers when implementing control processes?
A) In order for a measure to be valid, data should be gathered on every product sold.
B) Information should be drawn from the work process rather than from employees.
C) Superiors should provide qualitative analyses of performance instead of relying on objective data.
D) Qualitative measures are preferred to quantitative measures wherever possible.
E) Once a measure is established, it should not be subject to change.
Question 2
Which of the following situations would necessitate strategic control rather than task control from managers?
A) A production bottleneck at FHT requires the technical staff to modify the machinery on the assembly line.
B) The entry of a new competitor in the market compels FHT to change its pricing, advertising and distribution.
C) Production on the assembly line at FHT stalls when a number of new employees join at the same time.
D) Inventory begins building up at FHT as a number of trucks from the distribution fleet need repairs.
E) The research team at FHT needs to change a product testing method in order to comply with regulations.
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