Author Question: Brenda had been meaning to talk to Kelly about her poor performance for a long time. When she ... (Read 63 times)

justinmsk · **on:** Jul 6, 2018

Brenda had been meaning to talk to Kelly about her poor performance for a long time.

When she finally got to it, she called Kelly into her office, sat her down, and calmly explained to her that her performance was below par and that she would have to be put on a performance improvement program. Citing specific instances, Brenda asked Kelly to explain the reasons for her declining performance and also took the opportunity to discuss certain other work-related issues Brenda had been having with her, such as her poor attitude, excessive absenteeism, and a few squabbles she had gotten into with other members of the team. By the time the meeting ended, Kelly had turned extremely defensive and Brenda was frazzled. Which of the following is the most accurate criticism of this situation which would explain Kellys behavior?
A) Brenda failed to control her anger, which created a sense of hostility between her and Kelly.
B) Brenda, instead of focusing only on Kellys performance, vented out all the other problems she had been having with her.
C) Brenda failed to find out the reasons for Kelly's poor performance and to understand her side of the story.
D) Brenda unfairly criticized Kelly for a few, random instances of poor performance.
E) Brenda disrespected Kelly by publicly humiliating her and attacking her personality instead of focusing on her performance.

Question 2

________ are conversations that workers have with each other regarding information that cannot be verified by authority or have clear evidence as to its truthfulness.

A) Interferences
B) Filters
C) Biases
D) Rumors
E) Suggestions