Author Question: Ryan, a sales executive, has been unable to meet his monthly target for the second month in a row. ... (Read 34 times)

corkyiscool3328 · **on:** Jul 6, 2018

Ryan, a sales executive, has been unable to meet his monthly target for the second month in a row.

As the monthly performance review draws near, he begins to worry that his boss may reprimand him in front of the other employees for his poor performance. Two days before the meeting, Ryan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their products. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which of the barriers to effective communication is depicted in this situation?
A) biases
B) pre-defined perceptions
C) lack of understanding of nonverbal communication
D) lack of a good intermediary
E) filtering

Question 2

________ is a mental process that helps us interpret the information we receive and experiences we have in our environment.

A) Retention
B) Sensation
C) Motivation
D) Perception
E) Activation