Which of the following accurately defines norms within an organization?
A) They are a measure of the strength of group members' desire to be an active part of the team and its work.
B) They are the minimal standards of behavior that members of a group expect of each other.
C) They are the hierarchical ranks or prestige conferred by group members to each other.
D) They are the assigned set of behaviors that other members expect in formal groups and teams.
E) They refer to the creation of formal policies, procedures, and other guidelines for employees.
Question 2
In a bureaucratic organization, silos or stove pipes develop when ________.
A) the capacity of the system is limited by limited resources at a single point
B) a single worker reports to a number of supervisors for different functions
C) the organizational goals operate in conflict with the needs of individual workers
D) there is little or no specialization among the employees in the organization
E) subcultural differences between groups tend to isolate one group of workers from other groups
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