Sean, a customer support manager, notices that his engagement ...

[beccaep]

Sean, a customer support manager, notices that his engagement level fluctuates during the day and week. Good advice for Sean would be ________
 
  A) It looks like you need a career change.
  B) You had better change quickly, because constant engagement is necessary to hold onto a job.
  C) Don't worry about it. This type of fluctuation is normal.
  D) Watch out. Your behavior is quite abnormal.

Question 2

According to the Pygmalion effect, expecting group members to perform well often raises their level of performance.
 
  Indicate whether the statement is true or false

[joneynes]

Answer to Question 1

C

Answer to Question 2

TRUE