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Author Question: Pandora has landed a job that requires considerable telephone interaction with customers. Pandora ... (Read 105 times)

soccerdreamer_17

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Pandora has landed a job that requires considerable telephone interaction with customers. Pandora can increase her telephone effectiveness if she ________.
 
  A) frowns when she speaks on the phone
  B) smiles when she speaks on the phone
  C) increase her productivity by multitasking while on the phone
  D) maintains a steady tone while talking to customers

Question 2

Melody shows good cultural intelligence when she ________.
 
  A) figures out what it means when an Irish coworker scratches his head in a meeting
  B) learns Spanish so she can better understand her Latino customers
  C) dines in foreign restaurants
  D) wears only tank tops to work on casual Fridays


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karmakat49

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soccerdreamer_17

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Reply 2 on: Jul 6, 2018
:D TYSM


ebonylittles

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Reply 3 on: Yesterday
Wow, this really help

 

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