Author Question: Leroy is trying to get his idea through to the operations director about TQM. He has talked to other ... (Read 56 times)

sammy · **on:** Jul 7, 2018

Leroy is trying to get his idea through to the operations director about TQM. He has talked to other floor supervisors and with the HR VP and takes one supervisor and the HR director in with him to talk with the OPS director.

Leroy is selling his TQM idea up the organization by use of the technique of:
A) credibility.
B) responsibility.
C) coalition building.
D) congruence.

Question 2

What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?

A) mockery and insults
B) discriminatory policies
C) exclusion
D) intimidation