Jack and Jill are discussing the new hire in their department: her hair color, skin tone, manner of dress, and accent. Jack and Jill are focusing on ________.
A) surface level diversity
B) deep-level diversity
C) stereotypes
D) biases
Question 2
People are going to be different. The focus of managers should be ________.
A) to find ways to keep various groups within the workforce from creating conflict
B) to find ways to develop strong relationships with and engage the entire workforce
C) to make sure the practices within their departments comply with the letter of the laws governing discrimination in employment
D) to find commonalities among various groups displaying surface-level diversity
The tone of the nurse-patient introduction sets the stage for the patient interview and patient care
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