Emotional intelligence training MOST often begins with ________.
A) identifying the tasks that employees must accomplish
B) assessing each employee's strengths and weaknesses
C) matching each employee to a job that will capitalize on his or her abilities
D) understanding each employee's personality-to-performance ratio
Question 2
A police officer knows that he should not be delighted at the site of a terrible crime. This is an example of a(n) ________ rule.
A) feeling
B) behavioral
C) expression
D) effective
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