Author Question: Janet and Phillip are partners in a law firm. Their firm has grown considerably and they are unable ... (Read 119 times)

nevelica · **on:** Jul 7, 2018

Janet and Phillip are partners in a law firm. Their firm has grown considerably and they are unable to service all of their clients.

They do not want to invite other attorneys to join them and
must decide which clients to keep and which to send to other law firms. They have reached an
impasse in their discussion about which clients they will keep and have decided to bring in
outside help in their negotiations. They have decided that they will bring in a neutral third party
who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternative,
and the like. This person is a(n):
A) conciliator. B) consultant. C) mediator. D) arbitrator.

Question 2

In third-party negotiations, a skilled and impartial third party who attempts to facilitate problem solving through communication and analysis aided by his or her knowledge of conflict management is known as a(n):

A) mediator. B) arbitrator. C) conciliator. D) consultant.