Author Question: Jim, the store manager, told his night-shift employee to sweep the floor before he closed the store. ... (Read 1472 times)

lb_gilbert · **on:** Jul 7, 2018

Jim, the store manager, told his night-shift employee to sweep the floor before he closed the store. This is what form of communication?

A) Downward. B) Direct. C) Upward. D) Lateral.

Question 2

Bill has taken a job with another accounting firm. He quickly discovers that the norms from his previous employer (maximum billable hours, 80 hours weeks, etc.) are the same here. This is an example of a norm developing because of:

A) carryovers from other situations.
B) an explicit statement by a superior.
C) precedents set over time.
D) critical events in the group's history.