Socio-technical systems theory and total quality management are examples of ________.
A) calculated change
B) organizational change
C) evolutionary change
D) revolutionary change
Question 2
Amber has always been averse to conflict and tries to avoid becoming involved at all costs both at work and in her personal life. When friends or coworkers try to pull her into a conflict, she resists and withdrawals from the situation.
She has considered whether this is the best conflict management strategy and she concluded that it has worked for her thus far and that if she continues to avoid conflicts, she can stay out of them and she won't have to deal with them. Examine Amber's conflict management strategy and justify your conclusion.
What will be an ideal response?
Question 3
What have some researchers argued could make all negotiation strategies more effective?
A) Increase the perceived power base of the negotiator
B) Focus only on the content or substantive outcomes
C) Focus only on relationship outcomes
D) Conduct negotiations on neutral ground