Answer to Question 1
FALSE
Explanation: Successful companies need a strong set of terminal values emphasizing innovation and hard work. However, they need to be careful their very success does not lead members to believe their company will always be the best in the business and invincible.
Answer to Question 2
Communication is the sharing of information between two or more individuals or groups to reach a common understanding. Reaching a common understanding does not mean that people have to agree with each other. What it does mean is that people must have a relatively accurate idea of what a person or group is trying to tell them. Communication is effective when members of an organization share information with each other and all parties involved are relatively clear about what this information means. On the other hand, communication is ineffective when people either do not receive the information they need or are not quite sure what the information they do receive means.
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