Informal standards concerning the appropriate ways to express ...

[geoffrey]

Informal standards concerning the appropriate ways to express emotions are called:
 
  A) display rules.
  B) culture.
  C) norms.
  D) emotion rules.

Question 2

The ________ identifies various factors that lead to people's emotional reactions on the job and how their reactions affect them.
 
  A) core self-evaluation model
  B) accommodative processing paradigm
  C) assimilative processing schematic
  D) affective events theory

[AngeliqueG]

Answer to Question 1

A

Answer to Question 2

D