Jill asked Jack to go to the store and pick up apples, milk, and bread. Jack was watching tv and did not look up at Jill when she spoke to him. He assured her that he heard her and would take care of her requests.
When Jill left, Jack did not at all remember what Jill had said to him. Jill did not communicate with Jack due to _______.
A) body language
B) poor listening
C) rumors and gossip
D) information distortion
Question 2
________ is anything that interferes with the communication process.
A) Noise
B) Filtering
C) Encoding
D) Information distortion
