A manager tells employees about the new reward and punishment system that she is going to implement in the group.
She spends far more time discussing rewards and explains that she believes that all employees can earn the rewards if they devote the right amount of effort to their work. She is very encouraging. The manager is MOST LIKELY trying to ________ her employees.
A) control
B) motivate
C) punish
D) educate
Question 2
In general, face-to-face communication and telephone conversations offer the greatest facility for conveying detailed, factual information.
Indicate whether the statement is true or false
Question 3
Janet, a manager at a local restaurant, was very frustrated with one of the chefs. The chef sang as he cooked and this disturbed Janet. But, the chef did not change his behavior.
Finally, one day, in anger, Janet told the chef that she was very disappointed that he had not changed his behavior. In shock, the chef said, I didn't even know that you were upset by my singing. Of course, I will stop. Janet had failed to communicate her ________.
A) knowledge
B) feelings and emotions
C) expectations for recipes
D) goals for the restaurant
