The owner of a company wants to avoid conflict at all costs. He makes sure his managers understand how important it is that there is never any conflict between employees. The manager is unaware that ________.
A) certain people hold more power in the organization than others
B) conflict can lead to improved efficiency and is unavoidable
C) conflict can result in significant aftermath
D) some people engage in aggressive behavior during a conflict
Question 2
A manager should be MOST concerned if conflict is in the ________ stage.
A) latent
B) manifest
C) felt
D) perceived