Political coalitions are MOST OFTEN built by ________.
A) controlling the agenda of important committee meetings
B) bringing outside experts into the organization
C) agreeing to trade support among various individuals or functions
D) examining and exploiting the changing roles of various organizational functions
Question 2
Which of the following is NOT a source of informal individual power?
A) referent
B) information
C) expert
D) charismatic
Question 3
A gas company employee who is especially proficient in dealing with state regulators to get results the company needs MOST LIKELY possesses ________.
A) coercive power
B) expert power
C) legitimate power
D) referent power
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Step 8 is very important. Be sure that the customer’s concern has been corrected.
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