The information systems department at Wilson and Davis Co was ...

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The information systems department at Wilson and Davis Co was given the specific and difficult goal of learning how to program a new computer system within 20 days of the equipment's arrival.
 
  Although the department has experienced and qualified programmers, two months after equipment installation, the department has still not learned how to program the complex system. This incident illustrates that ________.
  A) employee participation in goal setting is critical to its success
  B) goal setting may not work for complicated tasks that require a considerable amount of learning
  C) organizational citizenship behavior is important in order to achieve goals
  D) goal setting cannot work when the workers lack the skills to perform at a high level

Question 2

_____________ means that workers believe performance is a certainty at that level of effort.
 
  Fill in the blank with the correct word.

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Answer to Question 1

B

Answer to Question 2

Effort

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Excellent

[scottmt]

Gracias!